Q: Do you accept returns? What is your return window?
We’re happy to offer returns! Returns are accepted within 30 Days from the purchase date. See below for return instructions.
(Note: Customers are responsible for return shipping fees.) Please contact us if you have received defective, damaged or the wrong merchandise.
How can I contact Baitstick for additional assistance?
If you need help with your order please feel free to contact us .
How do I return my order?
All merchandise must be unopened in its original packaging and in the same condition it was received. Products must be returned in the original box and/or packaging. Note: Customers are responsible for return shipping fees.
To return your order, follow these simple steps (If within 30 days of purchase date):
- Contact Baitstick to notify us of a request to return an item and the reason for the return.
- Place the item(s) you’re returning back in their original packaging and put them in any cardboard box.
- Remove any pre-existing labels or markings from the shipping box and seal it with clear packing tape.
- Address the package to the mailing address provided by Baitstck from having contacted the company to initiate a return
- Take the box to your nearest USPS, UPS or FedEx location and send the returned item. Customers are responsible for all return shipping charges.
- Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.
It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.
The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).
*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process (detailed above) to obtain a return Baitstick confirmation (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. If you need help with your order please feel free to contact us.